Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.


Your role:

We are in business to save our home planet. You’ll be helping us achieve this by supporting and helping develop Patagonia wholesale accounts by optimizing Service and Operations in Europe. This is accomplished through building and fostering synergetic relationships amongst the Customers and Patagonia wholesale sales team, as well as overseeing and maintaining the operational health of the wholesale accounts.

Support the development of a healthy and profitable Industry Program business channel. In this position, you will contribute to this by delivering excellent B2B customer service, maintaining the operational health of the channel & supporting sales process improvement.

 

Main tasks:

Dealer Service Operations (70%)

  • Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you

  • Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment

  • Perform orderbook maintenance as it pertains to the wholesale business model

  • Report and troubleshoot day-to-day operational issues

  • Repairs request management

  • Provide a prompt, reliable and high-quality service and operational support to your allocated dealers

  • Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)

  • Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations

  • Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team

  • Working on guaranteeing a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed

  • Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items

  • Become familiar with Patagonia’s systems & processes in order to handle all service-related inquiries for wholesale accounts. Process returns and repairs for assigned accounts

  • Work in conjunction with Sales in order to maintain targeted distribution and sales directives. Work with dealers to maintain preseason order base. Assist in inventory management by moving revenue from (but not limited to) oversold styles to styles with the ATS (Available-To-Sell)

  • Work in conjunction with the credit department to establish new accounts and create pro forma invoices/prepayment

  • Provide sales and order management analysis to the Sales team

  • Provide help and support to local sales team mainly in the daily relationships with dealers & order management

  • Sell ATS (Available-To-Sell) by answering incoming phone calls. Participate in sales call out programs

  • Ensuring the back up of other team members

  • Complete any ad-hoc DS tasks and assignments as directed by management

 

Industry Program (30%)

  • Provide a prompt, reliable and high-quality service and operational support to B2B accounts

  • Identify operational & process bottlenecks and pro-actively develop, propose, and implement process improvements

  • Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment

  • Manage orders daily: enter orders, follow up with adjustments and cancellations, liaison with embellishment partners and resellers

  • Monitor and resolve delivery complaints by coordinating with customers, forwarding services and the Patagonia logistics team

  • Work on guaranteeing a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed

  • Maintain ongoing and proactive communication to B2B accounts regarding embellishment alignment/updates and shipping lead-times

  • Become familiar with Patagonia’s systems & processes in order to handle all service-related inquiries for B2B accounts.

  • Work in conjunction with the credit department to establish new accounts and create pro forma invoices/prepayment


What we’re looking for:

  • An inclusive mindset

  • A passion for saving our home planet and making a positive impact through your work

  • Language Skills: Fluency in English required, good understanding Swedish preferred, Finnish and Danish a plus

  • 1-2 years of experience in Customer Service or Dealer Service

  • Diploma or Bachelor Degree qualification desirable, or equivalent in work experience

  • Strong communication and interpersonal skills

  • Solid customer service and problem-solving skills

  • Flexible and adaptable to a fast-faced environment with attention to detail

  • Self-starter and ability to work on own initiative

  • Advanced level of computer skills (knowledge of Excel a must, Microsoft D365 would be a plus)

  • A natural flair for sales is an advantage

 

Other important details:

  • This is a Full-time position based in Stockholm

  • We have a hybrid work model, working from home for maximum 3 days per week

  • We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

  • To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/


At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.


At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.


As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.


Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies

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