Dealer Service Operations Specialist (f/m/d)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We’re in business to save our home planet. Your role will contribute to this by supporting and helping develop Patagonia wholesale accounts by optimizing service and operations in Europe. This is accomplished through building and fostering synergetic relationships amongst your wholesale customers (dealers) and Patagonia sales team, as well as overseeing and maintaining the operational health of your wholesale accounts.

Main tasks:

• Liaise with customers, sales representatives, logistics and credit teams to provide a prompt, reliable and high-quality service and operational support to wholesale accounts (dealers) allocated to you

• Perform orderbook maintenance as it pertains to the wholesale business model

• Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations

• Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team

• Work in conjunction with the credit department to establish new accounts

• Provide sales and order management analysis to the sales team and Dealer Service Manager

• Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items

• Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment

• Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)

• Support dealers by processing repair requests and sharing Patagonia’s repair philosophy, helping them understand how we extend product life and reduce environmental impact

• Report and troubleshoot day-to-day operational issues

• Ensuring the back up of other team members

• Complete any ad-hoc tasks and assignments as directed by management

• Apply Patagonia’s values and purpose to every aspect of your work, share and convey the message where possible, work as a team to create value and make a difference everywhere we engage

What we’re looking for:

• An inclusive mindset

• 1-2 years of experience in Customer Service or Dealer Service

• Fluent in German and English

• Excellent communication and interpersonal skills

• Excellent customer service and problem-solving skills

• Curiosity, pro-activity and attention to detail

• Flexible and adaptable to a fast-faced environment

• Self-starter and ability to work on own initiative

• Computer skills: good knowledge of Excel is a must, Microsoft D365 of similar ERP will be an advantage

• A love of the outdoors

• An interest in saving our home planet and making a positive impact through your work

Other important details:

• This is a full-time position based in Munich

• We have a hybrid work model, working from home for maximum 3 days per week

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

• To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies