Dealer Service Support Specialist (f/m/d) - 20h / week – 6-month contract

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We’re in business to save our home planet. Your role will contribute to this by helping our dealer service team to provide timely service to our wholesale partners (dealers). You will mostly be focusing on repair and return requests.

Main tasks:

• Process returns and repairs for wholesale accounts

• Manage replacement wholesale orders

• Creation of credit note requests

• Help resolve delivery complaints

• Provide a prompt, reliable and high-quality service and operational support to the wholesale dealers

• Complete daily & seasonal tasks in a timely and comprehensive manner

• Complete ad-hoc DS tasks and assignments

What we’re looking for:

• An inclusive mindset

• Experience in a customer facing role would be a plus

• Confident computer user with capability to quickly learn new systems and SW tools. Good knowledge of Excel required.

• Language skills: Fluent in German and English, other languages are a plus

• Strong communication, interpersonal and problem-solving skills

• Attention to detail

• Reliable and ability to work on own initiative

• A love of the outdoors

• An interest in saving our home planet and making a positive impact through your work

Other important details:

• This is a temporary part-time position based in Munich, intended to support our team for 6 months strating from January 2025

• We have a hybrid work model, working from home for 2-3 days per week

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

• To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies