Digital Workplace Administrator/ IT Service Desk (f/m/d)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We’re in business to save our home planet. The Digital Workplace Administrator provides first-line IT support to all EMEA employees, ensuring access to hardware, systems, and tools required for their work. The role troubleshoots issues, manages device lifecycle processes, and collaborates with global teams and external partners to maintain digital continuity. By executing operational support services and resolving issues within defined frameworks, the role supports the functionality of the digital workplace across all departments in the EU region.

Main tasks:

• First-Line Technical Support: Provide onsite support to our Amsterdam office, Retail stores and all end-users working remotely, or in Patagonia facilities requiring IT assistance by acting as their first point of contact for Tier 1 support.

• Hardware Lifecycle Management: Own and execute the full lifecycle of workplace hardware for onboarding, offboarding, device preparation, asset tracking, and decommissioning. Maintain accurate records on our asset management and ticketing platforms.

• Incident Response and Outage Coordination: Support business continuity by managing incidents and outages across retail stores and remote offices. Act as the key liaison between EMEA users and escalation groups to drive timely resolution and user communication.

• System Administration and Policy Configuration: Design, test, and apply system policies in the IT environment including AV, Network and Security duties. • Collaboration and Process Development: Coordinate with regional stakeholders including People & Culture, Office Management, and NA Engineering teams to align support standards, advise on licensing and hardware needs, and help improve team support processes.

What we’re looking for:

• An inclusive mindset

• Minimum 2 years’ experience in IT Helpdesk in on-site support in a fast-paced environment.

• Experience supporting IT operations in a Retail organization will be a plus.

• Good understanding of user and endpoint management and with administration to configure, manage, and deploy devices using tools such as Intune, JAMF, Asset Sonar, Axonius and Zendesk.

• Good understanding of PC and Mac support, issue resolution to prioritize incidents based on urgency and business impact with escalates when required to ensure service continuity following ITIL based principles.

• Good knowledge of scripting and automation, working with PowerShell to solve recurring support issues and streamline repetitive administrative tasks. Managing Office 365, SharePoint, and (Azure) Active Directory.

• Good organizational and decision-making skills in a support environment by independently managing daily support priorities.

• Good collaboration and communication skills to coordinate effectively with internal teams and external vendors.

• A love of the outdoors

• An interest in saving our home planet and making a positive impact through your work

Other important details:

• This is a Full-time position based in Amsterdam

• We have a hybrid work model, working some days per week from home; however, for this role to ensure right cooperation with the team, work from the office at least 4 days per week is required

• We strive to make unbiased decisions and to offer great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role. For this role there will also be a practical assignment, where you can showcase your skills

• To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies