Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.


Your role:
We are in business to save our home planet. Your role will contribute to this purpose by designing and developing our systems, ensuring the highest levels of availability, performance and security.  

The IT Systems Engineer is responsible for overseeing and maintaining all infrastructure and system installations, including configuration, testing, and ongoing maintenance. This role is also involved in the implementation and management of backups, security measures, and redundancy strategies.

Additionally, the IT Systems Engineer i proactively identifies potential issues, develops and integrates effective solutions, and creates custom scripts to automate processes, thereby enhancing efficiency and supporting smarter business operations while managing our third-party vendors.

 

Main tasks:

  • Support the implementation of global technological strategies and collaborate with the International IT Team and third-party vendors.

  • Collaborate with stakeholders to gather and define system requirements while overseeing third-party vendors and contractors for outsourced work, ensuring timely and accurate delivery of services.

  • Manage and optimize systems to ensure high availability, efficient resource utilization, and effective device management, while maintaining security policies.

  • Streamline and automate processes and monitoring using scripting technologies.

  • Provide technical guidance and support for new applications and services during onboarding.

  • Install and configure operating systems, software, and hardware components, and document design, maintenance, and support procedures for routine tasks to empower IT support staff.

  • Regularly test software for bugs, redundancies, and security issues, and conduct comprehensive vulnerability management to ensure the environment remains up-to-date and compliant with industry frameworks (e.g., PCI-DSS, CIS).

  • Provide Tier 2 and 3 support for IT Helpdesk, assist users with support issues, and serve as backup for IT Helpdesk and lead Tier 4 escalation, where required.

  • Perform high-level root-cause analysis for service interruptions and establish preventive measures while outlining findings and solutions with proper documentation;

  • Manage the backup strategy and oversee daily operations for secure backups and restore testing.

  • Oversee the lifecycle and maintenance of networking and server equipment across EMEA HQ, regional offices, and retail locations.

  • Integrate and harmonize technology trends from US HQ with EMEA needs.


What we’re looking for:

  • 5 years of experience in computer engineering, systems administration, engineering support, or consulting

  • Industry certifications preferred (e.g., Microsoft, Cloud environments, etc.)

  • Hands-on experience with Palo Alto and Cisco technologies

  • Experience with monitoring/or log ingestion platforms is preferred (Datadog)

  • Proven expertise in Microsoft Azure and related technologies

  • Experience in vendor management and stakeholder management

  • Strong understanding of networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points and firewalls

  • Fluent English is a must, other languages a plus

  • Excellent analytic and problem-solving skills

  • Strong interpersonal and communication skills

  • Able to work well under pressure and with multiple project deadlines

  • Ability to switch between projects and specific day-to-day responsibilities

  • Self-motivated, self-starter, detail-oriented, good follow-through, and able to meet deadlines

  • Interest in environmental issues and outdoor activities

 

Other important details:

  • This is a full time position, based in Amsterdam.

  • We have a hybrid work model, working from home for maximum 3 days per week

  • We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills

  • To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/


At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.


Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.


At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.


As we are in business to save our home planet, we can only do this together.


Please make sure that your CV and cover letter are in English.


Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies

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