Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this by being responsible for keeping the Microsoft Dynamics 365CE system running smoothly and contribute to ensuring a scalable, stable, and reliable IT environment that leads to better experiences for wholesale customers.

As our new Microsoft Dynamics CRM System Analyst, you will be responsible for providing support and guidance on the design, development, and implementation of Microsoft Dynamics CRM solutions. You will work closely with stakeholders and partners to identify business requirements and provide solutions to meet those needs. You will also assist in the configuration, testing, and deployment of CRM solutions, as well as provide end-user training and support.

Your tasks: 

• Participate in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system 

• Advise business users on best practices for CRM, development, or integration processes 

• Balance business users’ requests and requirements with technical constraints 

• Build and configure CRM forms, views, and dashboards 

• Serve as Subject Matter Expert on D365 for Customer Engagement and Dealer Portal 

• Together with the stakeholders of each business area prepare the training and learning materials for D365 CE users.

• Coordinate with the different business areas to get in time ditigital assets and relevant translations, and other materials required for the Portal Apps 

• Facilitate any necessary improvements to Onboarding & Account Creation workflows 

• Manage D365CE data through Data Management Framework with understanding of Dual Write integration 

• Provide support to the application, including bug-fixing, user errors and suggest enhancements

• Research and solve ZenDesk support tickets and DevOps support tickets in D365CE subject area 

• Perform light administration duties in the Development, Test, UAT and Production environments 

• Coordinate and support D365CE code release waves through regression testing 

• Work with Patagonia IT on Tier 3 support for D365CE through Microsoft Premium Support 

What we’re looking for:

• A love of the outdoors

• A passion for saving our home planet and making a positive impact through your work

• Strong Interpersonal and communication skills, including written communications especially related to articulating technical specifications 

• Analytical and problem-solving skills, ability to develop solutions independently or as part of a team  

• Strong understanding and ability to apply user roles and team assignments in accordance with security structure 

• Proven record of strong follow-through and attention to detail 

• 3-4 years of experience with Microsoft Dynamics 365 CE/CRM  

• Experience with Microsoft Portal and management through Portal Management App 

• Advanced in Microsoft Excel skills

It’s a plus if you also have the following:

• Experience with servicing through support ticketing software (ZenDesk or similar) 

• Experience with agile project management software (DevOps or similar) 

Other important details:

• This is a full-time position, based in Amsterdam

• We have a hybrid work model, working from home for maximum 3 days per week 

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role..


• Events and workshops with environmentalists, change-makers, educators and sports ambassadors

• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!

• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.

• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment

• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.  

• We have dog-friendly offices where employees can bring their furry friend to work

• We are an activist company and have policies in place to support employees that want to engage in activism.

• All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges 

• All employees and interns have access to Unmind, our workplace mental health platform

• Possibility to schedule your work hours flexibly (compensating missed hours during the week) to do volunteer work, care for loved ones, enjoy the outdoors, or spend more time to pursue your passions

• After 1 month of employment, it’s possible to work remotely from another location in EU/EEA, UK or Switzerland for up to 12 weeks per year (pro-rated for less than 1 year) 

• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.

• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies

• Plus, other benefits specific to each region

Note: the above mentioned is only an indicative list and may change at the time an offer of employment is made.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.  

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age. 

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies.

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