Customer Service Representative Ecommerce – German (f/m/d)
Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.
We are in business to save our home planet. You’ll be helping us achieve this by supporting the people who contact us through our EMEA (Europe, Middle East and Africa) website. From heartwarming stories to urgent questions, you will use your knowledge and passion for the outdoors, and environmental impact, to provide a great experience to our customers and community.
• Respond to calls and emails from Patagonia EMEA customers in a supportive and professional manner
• Order management tasks such as entering orders, making adjustments, handling cancellations and returns and issuing credit notes and invoices
• When needed, being a point of contact for our Pro community and corporate customers (individuals and companies who share our values)
• Monitor any issues with deliveries and returns, as well as processing returns and repairs
• Proactively troubleshooting and making suggestions to improve our processes
• Assisting in proof-reading the EMEA website and translate, when needed
What we’re looking for:
• A love of the outdoors
• A passion for saving our home planet and making a positive impact through your work
• Experience in delivering a high-quality service to customers, handling a wide range of questions and issues
• Fluency in English and a native German language level
• Excellent communication and interpersonal skills, able to de-escalate when necessary and interact with different personalities.
• Eagerness to work as part of a team and work collaboratively with others
It’s a plus if you also have the following:
• Experience working in an international environment (this could be in an employment or educational setting)
Other important details:
• This is a full time permanent position, based in Amsterdam.
• We have a hybrid work model, working from home for maximum 3 days per week
• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.
Note: Below is only an indicative list and may change at the time an offer of employment is made.
• Events and workshops with environmentalists, change-makers, educators and sports ambassadors
• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!
• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.
• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment
• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.
• We have dog-friendly offices where employees can bring their furry friend to work
• We are an activist company and have policies in place to support employees that want to engage in activism.
• All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges.
• All employees and interns have access to Unmind, our workplace mental health platform.
• Possibility to schedule your work hours flexibly (compensating missed hours during the week) to do volunteer work, care for loved ones, enjoy the outdoors, or spend more time to pursue your passions.
• After 1 month of employment, it’s possible to work remotely from another location in EU/EEA, UK or Switzerland for up to 12 weeks per year (pro-rated for less than 1 year).
• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.
• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies
• Plus other benefits specific to each region
At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.
Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.
At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.
As we are in business to save our home planet, we can only do this together.
Please make sure that your CV and cover letter are in English.
Disclaimer for recruitment agencies:
Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies