Retail District Manager EMEA (North) (f/m/d)
Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.
We’re in business to save our home planet. Your role will contribute to this purpose by ensuring the retail stores are in alignment with Patagonia’s Mission and Core Values and they serve as activation centers for the brand and community. The District Manager is the first point of contact for the Retail stores and has total financial and operational oversight with the expectation that they will meet or exceed all goals.
Financial and Operational performance
Monitor and oversee the Financial and Operational performance of all stores in the district.
Create performance development plans annually for each store of oversight to ensure stores stay within their operating budgets, meet or exceed their sales goals, and achieve desired KPIs. Follow up consistently to ensure accountability to plans.
Proactively analyze, report, and forecast on the financial performance of the business and offer stopgap solutions to reversing negative business trends.
Current responsibility over 6 stores across Northen Europe with 6 direct reports, leading a community of circa 80 retail employees.
Lead and enable Store Managers and their teams to perform at their best. Set clear expectations and be a coach to help deliver on their targets and priorities through regular contact and engagement.
Provide the necessary tools and resources to drive improvements and support change management where needed.
Drive best practice sharing across the stores, respecting the uniqueness of every store and community whilst also promoting the value of consistency in processes and experience.
Cultivate an environment of open, authentic dialog with store teams and office partners.
The Customer Experience
Spend time on the floor in all stores, assisting customers and leading by example.
Work with Store Managers to create and support a selling culture where customer engagement is high and a positive experience is the primary focus.
People & Culture, Development and Training
Hire and mentor top talent; provide regular coaching and feedback to develop Store Managers to their fullest potential.
Work with Store Managers to identify and develop an internal candidate pool for future growth opportunities. Work on succession planning.
Ensure all store employees are adhering to People & Culture and Company policies and procedures and in legal compliance of all local labor laws.
In partnership with People & Culture and the wider Retail team, facilitate implementation of company training programs. Support the roll out of the Learning & Development platform across the stores and co-create and maintain content relevant for the retail teams.
Organize the seasonal Retail managers Meeting and the annual Assistant Store manager Day.
Merchandising and Marketing
Review performance of respective stores’ assortment, visual merchandising standards, capacity and layout, and discuss current and future opportunities to drive the respective store’s business.
In partnership with the Retail Marketing Lead and Environmental Coordinators, develop and implement community engagement programs for all stores with an emphasis on environmental activism, in alignment with brand initiatives, and always locally relevant.
Store openings / Retail Operations
Support new store openings and store refits, coaching new teams to embody Patagonia’s culture and values. Team up with the wider retail team in real estate construction, marketing, recruitment, onboarding, store profiling and load ins.
Ensure execution of retail operations processes and policies in close coordination with the Retail Operations Team. Follow-up on training needs, collect feedback and search for operational improvements. Support further embedding of new ways of working and drive change management.
What we’re looking for:
An inclusive mindset
An interest in saving our home planet and having impact through your work
Demonstrable experience in retail store management
Clear understanding of retail performance store P&L’s.
Knowledge of financial reporting and store operations
Possess strong initiative and leadership as well as effective communication skills.
Excellent interpersonal skills and ability to work successfully with a variety of people
High level knowledge of EMEA market where stores are present, including co-tenancy, local environmental groups, relevant business partners, etc.
Commitment to proactively support environmental initiatives and all company policies in this area.
Proficient in Excel, Word, TEAMS, Outlook, PBI and cash register systems
Willingness to spend a certain amount of time in a retail store to support actual performance
Ability to carry out for extended periods of time computer work.
It's a plus if you have the following:
Experience as a District Manager across multiple stores/regions/countries
Fluent in German language is a plus.
Patagonia/Outdoor product use/knowledge.
Communicates a compelling and inspired vision sharable by everyone; can build effective teams and motivate employees.
Can effectively cope with change, shift gears comfortably, and decide and act without having the total picture.
Able to adapt quickly and react positively to business needs and changes in strategies. Works well under pressure and turns problems into opportunities.
Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; is good at bringing high quality creative ideas of others to market.
Behaves openly, genuinely and respectfully toward people and the natural environment; is credible, ethical, and free from pretense.
Other important details:
This is a full time position, based in Amsterdam or Manchester
Willingness to travel 30% of the time. Visit each store at least quarterly.
If based in Manchester – one week per quarter spent in Amsterdam with EMEA retail office team.
We have a hybrid work model, working from home for maximum 3 (full-time roles) or 2 (part-time roles) days per week
To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/
We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills
At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business. Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.
At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.
As we are in business to save our home planet, we can only do this together.
Please make sure that your CV and cover letter are in English.
Disclaimer for recruitment agencies:
Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies