Sales Associate (f/m/d) - Full time

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Sales Associate

Reports to: Store manager

Location: Cortina d'Ampezzo, ItalyYour Role

We are in business to save our home planet. You’ll be helping us achieve this by creating an amazing experience for our customers and making a positive impact in the community, using the store as a vehicle for change and acting as a brand advocate inside and outside of the store. Our stores support local environmental groups with donations, volunteers, advocacy, and events that provide a platform to share and engage in activism, and you will be a part of it.

Your Main Tasks

• Welcome, assist, and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met.

• Determine and meet the specific needs of each customer with kindness and creativity, making sure every person is treated with equal respect and professionalism.

• Share your knowledge of core sports and products and your passion for the environment to provide support to grassroots environmental groups and create engagement with our customers.

• Contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism.

• Perform daily store operations: checking and replenishing stock whenever necessary, operating the cash register, as well as opening and closing it, merchandise the store during downtimes (folding, hanging, steaming and stocking), etc.

What we’re looking for

• Strong customer service and sales skills

• Previous retail or related customer service experience

• Language skills: Fluent in Italian and English. In addition, fluency in other languages will be an advantage.

• Patagonia product experience/knowledge will be an advantage

• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook

• Ability to work in a self-motivated environment. Pro-active based thinking

• Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies

• Organizational skills

• Accuracy and attention to detail

• Effective communication skills

• Ability to effectively work in a team

• An appreciation of the outdoors

• An interest in saving our home planet and making a positive impact through your work

What we offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 26 days of annual paid leave, plus additional paid leave through ROL and public holiday entitlements, in line with the Italian CCNL Commercio Collective Agreement.

• Field Day: A paid day provided by Patagonia to connect with your team, get outside, and experience Patagonia products firsthand.[CB1.1]

• 13th and 14th month salary paid in June and December

• Meal vouchers

• Reimbursement of public transportation when commuting to the workplace

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/.

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.

Recruitment Process

If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process.

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

Whilst we love hearing from people who are passionate about Patagonia and our purpose, we ask that all applications are submitted through our official application process, including a CV and cover letter. To help us maintain a fair, consistent and objective experience for all candidates, we are unable to review applications or respond to recruitment enquiries received by email, LinkedIn Inbox or other channels outside of the advertised role. Applying through the application link ensures every candidate is considered using the same process and receives equal opportunity throughout the recruitment journey.

Please make sure that your CV and cover letter are in English.