IT Systems Administrator (f/m/d) | Patagonia

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this by looking after and being responsible to keep our systems running smoothly and for issue resolution or escalation that arise across the organization.

You will play a key role on the IT Team and assisting with the development, testing and maintenance of IT Infrastructure components while ensuring system alignment with organizational needs, European and Global strategy and managing the relationship with our IT service providers.

As IT Systems Administrator you will also be responsible for the ongoing management, improvements and operations of Patagonia’s IT environment such as Windows, Azure, Networking equipment.

Main tasks:

• You will be a key player in our IT Team, from problem detection to overseeing and providing support for the system adoption lifecycle and enhancements for our colleague’s.

• Provide Tier 2 and 3 support for IT Helpdesk support function assisting users with support issues and act as backup for the IT Helpdesk support and other IT Security team members.

• Daily management of Patagonia’s IT environment and platforms such as Windows, Azure.

• Provide technical guidance to our colleagues to best integrate specific platforms into Patagonia IT Infrastructure.

• Support and validate completeness of system requirements, user stories, development, test scripts and overall documentation.

• Support and analyze design sessions in prototyping new and secured configuration, extensions and integrations to enhance business processes, operations and information process flows.

• Work with the overall IT team and external developers to plan and execute various project work as needed

• Perform structured testing and acceptance of applications in case of upgrades, implementations or other changes related to our IT Infrastructure, when applicable

• Monitor and proactively resolve network connectivity, server and endpoint issue’s for our offices and retail stores.

• Play an active role in user training to enable efficient use and adoption of systems and processes and provide customized training to employees.

• Maintain current knowledge, documentation and understanding of IT Infrastructure components, applications and architecture. • Document network systems including standard operational procedures, network topology, and hardware inventory.

• Software/Support license tracking and purchasing.

• Continuously inform oneself about the latest trends and developments and evaluate and suggest new functionality and system enhancements to achieve optimum system performance and streamline processes

What we’re looking for:

• A love of the outdoors

• A passion for saving our home planet and making a positive impact through your work

• Minimum 3 years of network administration experience in a multi-platform environment.

• Industry certifications preferred (i.e. Azure ,Palo Alto, Meraki, Cisco, Microsoft, Cloud environments etc.).

• Direct experience with Palo Alto, Panorama, Meraki, Cisco, Microsoft Azure and associated technologies.

• Direct working experience with server virtualization and associated networking configurations.

• Extensive knowledge and experience in connectivity and configurations required for efficient remote access. Palo Alto, Cisco Meraki, MPLS.

• Experienced in working directly with business, external partners and service providers.

• Ability to deal ethically with confidential information and ensure good data transfer management.

• Fluent English is a must, other languages a plus.

• Excellent analytic and problem-solving skill, as well as, strong interpersonal and communication skills.

• Able to work well under pressure and with multiple project deadlines.

• Ability to switch between projects and specific day-to-day responsibilities.

• Self-motivated, self-starter, detail-oriented, good follow-through, and able to meet deadlines

Other important details:

• This is a full time position, based in Amsterdam.

• We have a hybrid work model, working from home for maximum 3 days per week

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills

Perks:

• Events and workshops with environmentalists, change-makers, educators and sports ambassadors

• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!

• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.

• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment

• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.

• We have dog-friendly offices where employees can bring their furry friend to work

• We are an activist company and have policies in place to support employees that want to engage in activism.

• All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges

• All employees and interns have access to Unmind, our workplace mental health platform

• Possibility to schedule your work hours flexibly (compensating missed hours during the week) to do volunteer work, care for loved ones, enjoy the outdoors, or spend more time to pursue your passions

• After 1 month of employment, it’s possible to work remotely from another location in EU/EEA, UK or Switzerland for up to 12 weeks per year (pro-rated for less than 1 year)

• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.

• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies

• Plus other benefits specific to each region